Schedule*
Can't catch the live broadcast? No problem!
All sessions will be available On Demand within 24 hours of the live session. Also, all sessions will be available for a full 2 weeks after convention is over for all registered attendees.
Monday, June 14
9:00 AM EST NCSG Annual Meeting
9:45 AM EST Coffee Break
11:00 AM EST "No One Outranks Safety" with Morgan Luttrell
CSIA- 1.5 H&S | NFI- 1.5 SHL
12:30 PM EST Lunch Break
2:00 PM EST Breakout Sessions-
"Hearth Industry Core Knowledge: Let's Review the Basic Principles" with Rick Vlahos
CSIA- .75 T .75 C&S | NFI- 1.5 T
"Clinical Microbiology 101" with Joseph Ochal
CSIA- 1.5 B | NFI- 1.5 E
"Establishing Authority through Branding & Benefiting from Niche Markets" with Daniel Freeman
CSIA- 1.5 B | NFI- 1.5 E
4:00 PM EST Breakout Sessions-
"Your Company’s Fall Protection Plan" with Jim Brewer
CSIA-1 C&S .5H&S | NFI- 1.5 SHL
"The F-Words of Sales - 7 Ways Technicians Loose the Sale" with April DeRossett
CSIA- 1.5 B | NFI- 1.5 E
"Inspections A-Z: Process and Information Gathering" with Steve Scally
CSIA- 1.5 T | NFI- 1.5 T
6:00 PM EST Opening Night Event - Virtual Bingo! sponsored by My Fireplace Products
Grab your Bingo cards, make a convention cocktail and join us for some fun and laughs.
SCHEDULE KEY
Technical Skills-
This icon designates classes that are primarily focused on technical and in the field skills
Business Skills-
This icon designates classes that are primarily focused on business skills
*Schedule as of 2/11/21 and subject to change
Tuesday, June 15
8:00 AM EST General Session-
"Everyday GSD" with Darin Bibeau
CSIA- 1.5 B | NFI- 1.5 E
9:45 AM EST Breakout Session-
"Key Performance Metrics" with Kent Wessley
CSIA- 1.5 B | NFI- 1 E
"Learning Your Numbers" with Steve Scally
CSIA- 1.5 B | NFI- 1.5 E
"Drive More Reviews, Referrals and Loyalty" with Laura Nelson
CSIA- 1.5 B | NFI- 1.5 E
1:00 PM EST NCSG Trade Show (Trade Show will close at 6pm)
CSIA .25-T, .25-C&S, .25-H&S, .25-C&L
Wednesday, June 16
7:30 AM EST Chimney Chase 5k (Virtual)
CSIA- 1 H&S
9:00 AM EST Trade Show (Trade Show will close at 12pm)
CSIA .25-T, .25-C&S, .25-H&S, .25-C&L
1:30 PM EST Breakout Session-
"How Decorative Chimney Shrouds Cause Chimney Fires" with Derek Lidstrom
CSIA- 1.5 C&S | NFI- 1.5 T
"Zen and the Art of Chimney Maintenance" with Blume
CSIA- .75 B .75 C&L | NFI- 1.5 E
"Pricing for Wealth and Retirement " with Robert Berry
CSIA- 1.5 B | NFI- 1.5 E
3:15 PM EST Breakout Session-
"Proflame Gas Control System" with Jim Brewer
CSIA- 1.5 T | NFI- 1.5 T
"Don’t Kill Your Golden Goose – Protect & Perpetuate Your Business" with Larry Oxenham
CSIA- .75 C&L .75 B | NFI- 1.5 E
Thursday, June 17
9:00 AM EST Breakout Sessions-
"Wardenclyffe Hearth Lab Testing Update" with John Meredith and Chris Prior
CSIA- 1.5 T | NFI- 1.5 SHL
“Improve Customer Satisfaction with EPA’s Burn Wise Educational Materials” with Larry Brockman
CSIA- 1.5 C&L | NFI- 1.5 E
10:30 AM EST Coffee Break
11:00 AM EST Breakout Sessions-
"The Customer Journey Through Your Business " with Taylor Hill and Carter Harkins
CSIA- 1.5 B | NFI- 1.5 E
"Injury Prevention in the Workplace" with Taryn Gill
CSIA- .75 T .25 H&S .25 C&S | NFI- 1.5 SHL
“Service and Installation Skill Sets” with Martin Aube
CSIA- 1.5 B | NFI- 1.5 E
2:00 PM EST Closing Keynote
"My Brother's Keeper" with Johnny "Joey" Jones
CSIA- 1.5 B | NFI- 1.5 E