Schedule*
*Schedule as of 11/20/20 and subject to change
Wednesday, March 17
9:00 AM NCSG Annual Meeting
9:45 AM Coffee Break
10:00 AM CSIA Informational Meeting
11:00 AM "No One Outranks Safety" with Morgan Luttrell
CSIA- 1.5 H&S | NFI- 1.5 SHL
12:30 PM Lunch Break
2:00 PM Breakout Sessions-
"Hearth Industry Core Knowledge: Let's Review the Basic Principles" with Rick Vlahos
CSIA- .75 T .75 C&S | NFI- 1.5 T
"Clinical Microbiology 101" with Joseph Ochal
CSIA- 1.5 B | NFI- 1.5 E
"Establishing Authority through Branding & Benefiting from Niche Markets" with Daniel Freeman
CSIA- 1.5 B | NFI- 1.5 E
4:00 PM Breakout Sessions-
"Your Company’s Fall Protection Plan" with Jim Brewer
CSIA-1 C&S .5H&S | NFI- 1.5 SHL
"The F-Words of Sales - 7 Ways Technicians Loose the Sale" with April DeRossett
CSIA- 1.5 B | NFI- 1.5 E
"Inspections A-Z: Process and Information Gathering" with Steve Scally
CSIA- 1.5 T | NFI- 1.5 T
SCHEDULE KEY
Technical Skills-
This icon designates classes that are primarily focused on technical and in the field skills
Business Skills-
This icon designates classes that are primarily focused on business skills
Thursday, March 18
8:00 AM General Session-
"Everyday GSD" with Darin Bibeau
CSIA- 1.5 B | NFI- 1.5 E
9:45 AM Breakout Session-
"Fire Investigations - What a Sweep Should Know" with Jim Jennings
"Learning Your Numbers" with Steve Scally
CSIA- 1.5 B | NFI- 1.5 E
"Drive More Reviews, Referrals and Loyalty" with Laura Nelson
CSIA- 1.5 B | NFI- 1.5 E
1:00 PM NCSG Trade Show (Trade Show will close at 6pm)
CSIA .25-T, .25-C&S, .25-H&S, .25-C&L
Friday, March 19
7:30 AM Chimney Chase 5k (Virtual)
CSIA- 1 H&S
9:00 AM Trade Show (Trade Show will close at 12pm)
CSIA .25-T, .25-C&S, .25-H&S, .25-C&L
1:30 PM Breakout Session-
"How Decorative Chimney Shrouds Cause Chimney Fires" with Derek Lidstrom
CSIA- 1.5 C&S | NFI- 1.5 T
"Zen and the Art of Chimney Maintenance" with Blume
CSIA- .75 C&L | NFI- 1.5 E
"Pricing for Wealth and Retirement " with Robert Berry
CSIA- 1.5 B | NFI- 1.5 E
3:15 PM Breakout Session-
"How to Turn Free Estimates into Paid Inspections " with John Ceaser
CSIA- 1.5 B | NFI- 1.5 E
"Proflame Gas Control System" with Jim Brewer
CSIA- 1.5 T | NFI- 1.5 T
"Don’t Kill Your Golden Goose – Protect & Perpetuate Your Business" with Larry Oxenham
CSIA- .75 C&L .75 B | NFI- 1.5 E
Saturday, March 20
9:00 AM Breakout Sessions-
"Your Prospective & How It Affects the Bottom Line" with Tommy Nelms
CSIA- .75 C&L .75B | NFI- 1.5 E
"Wardenclyffe Hearth Lab Testing Update ?" with John Meredith
CSIA- 1.5 T | NFI- 1.5 SHL
“Improve Customer Satisfaction with EPA’s Burn Wise Educational Materials” with Larry Brockman
CSIA- 1.5 C&L | NFI- 1.5 E
10:30 AM Coffee Break
11:00 AM Breakout Sessions-
"The Customer Journey Through Your Business " with Taylor Hill
CSIA- 1.5 B | NFI- 1.5 E
"Injury Prevention in the Workplace" with Taryn and Jonathan Gill
CSIA- .75 T .25 H&S .25 C&S | NFI- 1.5 SHL
“Service and Installation Skill Sets” with Martin Aube
CSIA- 1.5 B | NFI- 1.5 E
2:00 PM Closing Keynote
"My Brother's Keeper" with Johnny "Joey" Jones
CSIA- 1.5 B | NFI- 1.5 E